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In order to make sure that we are able to assist you we need to view a tri-merge report. Send me the user name and password that you create along with the last 4 of your social. This is a third party site and it is $1 for a trial of 7 days.
We strongly recommend keeping credit monitoring OPEN throughout your credit restoration process. The credit bureaus do not send credit scores; only updated reports with status updates for each account. If you are focused on watching your credit scores rise; credit monitoring is the way to watch them do so. 
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